As part of the Aramco’s ongoing efforts to enhance customer experience and facility upgrade, the Dhahran Dining Hall recently received a “state-of-the-art” interior refurbishment to provide a new look and articulated ambiance together with new varieties of services.
Preserving the original characteristics and charm of the old historical Dhahran Dining Hall that was built in 1940, and last upgraded in 1994, the hall has gone through extensive interior refurbishment in two phases to minimize customer inconvenience and to avoid operational interruptions. Phase I of the project scope covered replacement of the floor and wall finishes, a new seating arrangement with custom-made furniture as well as lighting upgrade. In Phase II, the service lane was adorned with new wooden paneled counters, new lighting, and floor finishes.
Thematic environments have been presented in the foyers and dining areas, and new architectural character, configuration, settings, signage, materials and finishes help provide a holistic dining experience for the customers. Also, the new layout provides ample space to freely maneuver during peak hours.
new menus, great service
A new menu that provides a variety of choices — including daily and weekly cuisine themes — has been introduced for customers from various backgrounds to enjoy a welcoming and relaxing dining environment. Imported items such as high-quality olive oil and balsamic vinegar, and freshly baked bread are served to provide an extra aroma to the service. Also, vegetables produced at the Dhahran Nursery through hydroponic/vertical farming have been introduced and are served at the Dining Hall.
Facility and service enhancements combined with the front-line staff trained specifically to offer a more hospitable and enjoyable experience makes the facility a preferred dining area for everyone. The overall enhancement of the Dhahran Dining Hall significantly improved the ambience that elevates the settings and appearances of the area into a modernized dining facility that is another level of hospitality improvement to augment customer satisfaction in line with our mission.
“By utilizing our resources wisely, the functionality and appearance of the dining facility were remodeled within the footprint to meet the expectations of the customers. Also, we think we’ve captured the best practices for today’s ‘state-of-the-art’ facilities, and trust facility users will enjoy,” said Mishaal S. Al-Khaldi, Central Community Services Department manager.